Instructor(s)

Felicity Barlow

Customer Support Representative

Felicity adopts a compassionate and empathetic approach to training, recognizing the unique needs of each individual. With a deep understanding of neurodiversity, she is adept at navigating its complexities, ensuring an inclusive and supportive learning environment. As an expert in our products and a long-time user of TalkType for over four years, she brings valuable hands-on experience to her training sessions.

Jacob Eells

Customer Support Manager

With over 10 years of experience in Customer Support and training users to use various products, Jacob provides a unique, engaging, and humorous approach to training users. Jacob has vast technical knowledge and can explain the most technical subjects in ways that everyone can understand.

Harry Clarke

Customer Success Manager

Harry's experience in customer success and support has shaped his empathetic and patient approach to training, ensuring tailored and effective user conversations. Dedicated to fostering strong relationships, he empowers our users to maximise the potential of Caption.Ed and TalkType.